Bell Service Agent/ Nhân Viên Hành Lý

• Assist
• with guest packages, coats, luggage, etc. Being alert and taking the initiative
• to provide assistance to all guests courteously and quickly, before being
• asked.
• Possess
• willingness to please and give undivided attention to any approaching guest
• Adhere
• to guest check in and check out procedures related to baggage handling
• Warmly
• welcome guests by name at the main entrance, with particular note of repeat
• guests, VIPs and IHG loyalty related members
• Warmly
• welcome or farewell guests by opening and closing car, van, coach and taxi
• doors
• Maintain
• a spotless Porte Cochere and Driveway, ensuring that there are no vehicles
• parked without authorization from Chief Concierge
• Direct
• all arrival guests to the lobby for check-in. Co-ordinate with Guest Service
• Agents for luggage delivery. If required, escort guests to rooms and hotel
• facilities.
• Be
• familiar with the hotel layout and take note of best route to escort guests
• Room
• the guest in accordance with hotel standards
• Be
• familiar with lift locations and emergency stairs
• Provide
• information to guests about the hotel facilities and assist with services
• Learn
• and utilize name of guests, in particular repeat and long staying guests while
• remaining alert to be able to provide personalized assistance to guests and
• extend recognition
• Keep
• the lobby Front Line and Port Cochere area clean, tidy. inform Concierge Supervisor
• in case of major cleaning is need to be scheduled by Housekeeping, Concierge or
• Bell Captain if any area requires major cleaning
• Follow
• dress code and grooming standards, ensuring presentation is impeccable while on
• duty
• Assist
• colleagues in other sections, replacing them temporarily when necessary
• Ensure
• all guest luggage is kept in the luggage store, and maintain cleanliness and
• equipment inventory in the store before going off duty on each shift
• Upon
• arrival of newspaper, prepare and deliver them to guest rooms as assigned by
• the Bell Captain
• Note
• important information/follow ups on Duty Log for next shift
• Operate
• and manage Communication equipment(s)
• Provide
• assistance to Arrange transportation and coordinate luggage whenever required
• Manage
• the key system securely Responsible of master key and access to bell storage
• May
• assist with other duties as assigned by management

• Insurance as labor law
• 24/7 accident insurance
• Health care insurance for personal at least 6 months and for family after working 2 years
• At
• least 14 annual leave, 2 day off/week
• Relocation, Repatriation allowance
• Rest & Relaxation., Home leave allowance
• Accommodation, uniform, transportation and meal are provided
• Service charge as revenue
• International working environment

Education

• High
• School or Vocational Certificate in Hotel Administration, Hotel Management or
• equivalent
• Service
• years in the field: 6 months experience in guest
• service or customer service, or an equivalent combination of education and
• experience. Fresh Graduate is welcome
• Knowledge

and skills

• Strong
• Communication skills when interacting with others; demonstrated ability to
• interact with customers, employees and third parties that reflects highly on
• the hotel, the brand and the Company.
• Able to
• speak, read and write English
• Physically
• strong for long hours standing and carry heavy loads

Language

• English and Vietnamese