General Manager Hotel [Upto 4500$]

• Don’t just run a hotel. Build a destination.
• Mandala Hospitality Group is looking for a General Manager with the mindset of an Owner – Entrepreneur – Experience Creator — someone capable of transforming a well-run resort into a destination with compelling reasons for guests to choose it, return to it, and recommend it to others.
• The Mission
• Lead each property MHG’s sustainable growth journey from its current occupancy of approximately 40% to 70%, 80%, 90%, not primarily through discounting or dependency on OTAs, but through:
• Distinctive Products, Exceptional Experiences, Community, Reputation, Repeat Guests.
• Core Responsibilities
• Define and build the distinctive “MHG Style” and its unique guest experience positioning.
• Proactively create demand through new products and experiences across Wellness, Therapeutic Spa, Signature F&B, Fine Dining, Café Experiences, Sports, Lifestyle and Retreats.
• Transform hotel facilities into compelling reasons to stay, and packages into experiences guests are willing to pay for.
• Build a strong guest community that drives repeat business, referrals and direct demand.
• Elevate the entire customer journey towards a 5star +++/Ultra-Luxury service standard, creating memorable WOW moments that inspire guests to share, review and return.
• Manage through data and commercial performance, with clear accountability for Occupancy, ADR/RevPAR, Total Revenue, Revenue per Guest, F&B/Spa Capture, Length of Stay, Repeat & Referral Guests, and Review Scores.
• Continuously operate with a growth mindset: Spot the opportunity, Research, Experiment, Measure, Refine, Scale.

• Working Environment: Work in a green, Grade-A office and collaborate directly with professional teams and leading domestic and international design firms.
• Employee Benefits: Receive full statutory insurance and benefits in accordance with Vietnamese law, together with exclusive employee benefits provided by the Group, including allowances, company trips, team-building activities, healthcare programs, gym and yoga clubs, coffee and afternoon tea, and more.
• Career Opportunities: Participate directly, on behalf of the project owner, in landmark resort developments designed to become iconic destinations in their regions. Employees will also receive annual professional and skills-development training, regular performance evaluations, and annual salary and bonus reviews.

Who We Are Looking For

• Proven experience as a General Manager/Hotel Manager within luxury resorts, lifestyle hospitality or high-end hospitality.
• Strong capabilities across Operations + Commercial + Product Development + Customer Experience.
• An owner’s mindset — proactive, accountable and not dependent on Head Office for direction.
• The ability to identify growth opportunities from guest behaviour, market insights and existing assets.
• A proven ability to turn ideas into marketable experiences and measurable revenue.
• Exceptionally high service standards, combined with the leadership presence to inspire teams to pursue excellence consistently.