[HCMC] HOTEL MANAGER

General Manager is responsible for operating and managing all work and operations staff in M Village's luxury hotel, working under the direction of the Head of Operations.
Welcoming guests, and supervising hotel operations.

Scheduling and arranging work shifts for hotel staff.

Monitoring and checking work processes according to M Village standards.

Conducting periodic evaluations of staff performance.

Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.

Monitoring reservation lists, room status, emails, sales, and service quality reports.

Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).

Controlling and upgrading the system and equipment.

Managing operational and personnel costs.

Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.

Evaluating guest satisfaction, creating a positive impression for customers.

Building good relationships and images with all guests throughout their stay.

Ngành nghề nguồn: Quản lý, điều hành
Vị trí nguồn: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Giờ làm việc: Giờ hành chính
Địa điểm theo nguồn: Quận 1 - TP HCM, Quận 3 - TP HCM, Quận 5 - TP HCM

13th-month salary
Annual leave: start with 12 days and plus 1 day every 2 year working.

Employee discount.

Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.

Other allowance (Team bonding, birthday, marriage,...).

Annual Performance Review.

Working in a dynamic and professional environment.

Experience in a managerial position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
Graduated from College or higher, or have relevant qualifications.

Team management, planning, and progress reporting skills.

High discipline and a positive attitude.

Hardworking, diligent, honest, careful, enthusiastic, and good team support.

Good communication and customer care skills.

Proficient in English.

Yêu cầu hồ sơ / Cách ứng tuyển:
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