Hotel Manager

Role & Responsibilities

• The Hotel Manager will be responsible for the overall management of the Property.
• Work with Exco to achieve the Property business objectives and meet/exceed financial targets.
• Lead and manage the Property operations, keeping operations creative, productive, safe, and sustainably profitable.
• Develop and lead execution of strategies and plans to improve growth and profitability of the Property.
• Provide sound financial and business decision-making, develop and manage budgets, procure sensibly and sustainably while managing costs to agreed business objectives.
• Provide direction and functional guidance for all Property operations.
• Ensure superior guest services and compliance with high quality operational standards.
• Work effectively with Department Heads and provide guidance, feedback and coaching when needed to improve operations and service.
• Train, develop and motivate the Property team to meet and improve operations standards on a continual basis while attending to their developmental needs through coaching, mentoring, and helping them to improve their knowledge, skills and vocational attributes.
• Recruit, develop and retain talent to sustain and grow the Property operations.
• Demonstrate honesty, integrity and professionalism by example, providing effective leadership, sustaining a positive work environment, caring for employees and displaying a dedicated and professional approach to management.

• Competitive salary- Two-month probation period with full salary
• Two days off per week
• Social Insurance contributions based on actual salary
• Seniority bonus policy
• Suncare health insurance
• Employee recognition policy for contributions and performance
• Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)
• High level of English and of a second language (preferably that spoken by the majority of the hotel clients).
• Knowledge of the workings of all operative departments.
• HR management
• Profitability management
• Clients and marketing management
• Prestige or computer systems used by the hotel.
• 2 years in the same position in hotels of a similar category.
• 2 years in a position immediately below or 1 year in the same position in hotels of a similar category.