Senior Surveillance Officer / Surveillance Officer - Nhân Viên Giám Sát An Ninh

• Position Summary: The Surveillance Officer is responsible for monitoring live and recorded footage from surveillance systems to ensure security, regulatory compliance, and the protection of company assets. This role involves detecting suspicious activities, reporting security breaches, and supporting investigations. The Surveillance Officer plays a vital role in maintaining a safe and fair environment for guests and employees by closely observing all gaming and non-gaming activities.

Key Responsibilities

• Monitor live surveillance footage across all gaming and non-gaming areas to detect any irregular or suspicious activities.
• Identify and report any violations of gaming regulations, security breaches, or unusual behavior to the Surveillance Senior Officer.
• Ensure compliance with company policies, gaming laws, and security protocols.
• Assist in reviewing recorded surveillance footage to support investigations into disputes, rule violations, or criminal activities.
• Maintain proper documentation of surveillance findings, including incident reports and daily activity logs.
• Work closely with security personnel to provide real-time intelligence on potential threats.
• Operate and troubleshoot surveillance equipment, ensuring all systems are functioning correctly.
• Respond to emergency situations, such as unauthorized access, theft, fraud, or altercations.
• Maintain strict confidentiality regarding surveillance operations, findings, and company policies.
• Stay updated on new surveillance techniques, gaming compliance regulations, and security trends.

Benefits

• Competitive salary and comprehensive benefits
• Meal allowance
• Foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers

Requirement

• Minimum Education: High school diploma or equivalent; certification in security, surveillance, or criminal justice is an advantage.
• Experience: 1–3 years of experience in surveillance, security, or a related field; gaming or hospitality industry experience preferred.
• Technical Skills: Familiarity with CCTV systems, access control systems, and security software.
• Regulatory Knowledge: Basic understanding of gaming regulations, security procedures, and industry best practices.
• Attention to Detail: Strong observational skills to detect suspicious activities.
• Communication Skills: Ability to document findings accurately and report incidents clearly in English.
• Integrity & Confidentiality: Ability to handle sensitive information discreetly.
• Flexibility: Willingness to work in a shift-based schedule, including nights, weekends, and holidays.