Shift Manager/ Trưởng Ca Khối Vận Hành

• Position Summary:The Shift Manager oversees the smooth running of gaming floor operations during assigned shifts, ensuring a high standard of customer service and compliance with gaming regulations. This role involves managing staff, monitoring gaming systems, and responding to operational challenges promptly. The Shift Manager plays a key role in ensuring customer satisfaction and supporting the overall goals of the operations team.

Key Responsibilities

• Manage and supervise all gaming floor operations during assigned shifts to ensure seamless activities.
• Monitor staff performance, ensuring proper coverage, adherence to schedules, and compliance with company policies.
• Handle customer service issues, resolve complaints, and ensure a high level of guest satisfaction.
• Ensure that gaming machines and systems are functioning correctly and report any issues for immediate resolution.
• Assist in enforcing gaming regulations, security protocols, and internal policies to ensure compliance.
• Supervise and guide floor staff, including performance management, coaching, and providing feedback.
• Ensure proper payouts and the accurate functioning of electronic gaming systems and table games.
• Prepare and submit detailed shift reports, documenting significant events, customer activity, and any incidents.
• Collaborate with the operations and security teams to ensure the safety of guests, staff, and assets.
• Support marketing initiatives by overseeing the execution of promotions and events during shifts.
• Assist in training new staff and providing ongoing development for existing team members.
• Report any maintenance issues with gaming equipment or facilities to the technical team for resolution.

Benefits

• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Tips and foreign language allowances (Korean/Chinese/Japanese)
• Night shift allowance and overtime allowance
• Bonuses/gifts on public holidays
• 13th-month salary and performance-based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• 24/7 accident insurance and health insurance
• Periodic health check-ups and annual team-building activities
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers

Requirement

• Diploma or bachelor’s degree in Hospitality, Business, or a related field preferred.
• 3+ years of experience in gaming or hospitality, with some experience in a supervisory role.
• Strong knowledge of gaming operations, regulations, and procedures.
• Excellent leadership and communication skills with the ability to manage a diverse team.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
• Familiarity with gaming management systems (CMS) and proficiency in Microsoft Office.
• Flexibility to work shifts, including nights, weekends, and holidays.