[HCM] - Front Office Trainer

RESPONSIBILITIES

• Assist with Designing and Implementing Training Programs
• Develop and implement effective training programs
• Ensure staff members are equipped with necessary knowledge and skills
• Evaluate and continuously improve training programs
• Create professional and accessible training materials
• Conduct On-the-Job Training for Front Office Department
• Provide hands-on training and coaching to the front office team
• Focus on both technical skills and soft skills
• Ensure excellent guest service delivery
• Monitor and support knowledge application in practice
• Train Orientation Classes for Newcomers
• Lead orientation sessions for new employees
• Ensure they feel welcomed and comfortable
• Equip them with necessary skills during two-month probation
• Support integration into the new work environment
• Travel to New Hotel Locations Across Vietnam
• Support new hotel openings at different locations
• Build and train front office teams from the ground up
• Ensure consistency in service quality
• Transmit brand culture and standards

• 13th-month salary.
• Annual Leave: 12 days.
• Employee discount.
• Provide budget for Laptop purchasing.
• Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
• Other allowance (Team bonding, birthday, marriage,...).
• Annual Performance Review.
• Working in a dynamic and professional environment

REQUIREMENTS

• At least 1 year of experience in the Front office department within the hotel industry
• Fluent in English, both written and spoken
• Willingness to travel to different locations across Vietnam
• Proficiency in Microsoft Office
• Strong communication and interpersonal skills
• A proactive, positive attitude with a focus on growth and continuous improvement