Recreation & Activities Manager - Trưởng Bộ Phận Giải Trí

• Overseeing all hotels activities and entertainment (in or outsourcing), kids club, water sports, sports events or private groups activities, supervise gym along with Spa.
• Develop and implement specific programs based on the needs of the residents or participants
• Perform assessments on residents or program participants to determine what specific activities are advisable or suitable for their needs. An assessment might involve a verbal interview and a written self-reported questionnaire.
• Responsible for overseeing the overall operation of the department.
• Hire and train staff, coordinate staff schedules, ensure that the program adheres to any relevant state or local requirements and recruit and train volunteers, if applicable to the program.
• Develop and post a calendar of activities to inform residents of the available recreational options.
• Consult with Staff: involved in patient, resident or participant care, consult with other professionals within the organization to provide comprehensive treatment or to ensure that all staff members are on the same page.
• Reviews program notes and goals and prepares reports.
• Be visible and accessible to the guest and follow through.
• Effective utilization of guest profiles and consistent delivery of guest preferences.
• Maintains strong relationship and goodwill with regular guests and local patrons.
• Deals with all membership enquiries, membership sales and renewals in line with prearranged targets and administers bookings and payments where necessary.
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required
• Empowers all team members to deal with customer complaint within their limits.
• Reports any guest complaints to the immediate manager and ensures that they are logged
• Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) is used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained
• Manages and controls preventative maintenance to all pool plants and coordinates the Engineer or outside contractors as required.
• Implements opportunities for managing operational costs and boosting the operating profit
• Observes environmentally friendly practices to reduce our consumption of gas and electricity, waste to landfill, etc.
• Organizes and promotes activities to meet customer demand
• Leads, directs and supervises the team in creating an outstanding experience for the customers so that customers are greeted in a professional, friendly, and timely manner
• Ensures guests receive a warm welcome to the premises
• Recognizes regular guests and anticipates their needs and requirements
• Assists guests, or visitors in offering and providing accurate information in a courteous manner
• Consistently develops, promotes and grows retail sales and services through training, tools and monitoring.
• Achieves financial objectives by monitoring weekly membership, day visitors and beauty treatment bookings, monthly and annual budget; analyzing variances, and maximizing results in sales, merchandising and operations.
• Maintains a strong menu of services with both exceptional artistic and aesthetic value.28 • Ensures that all reasonable care is taken of the health and safety of guests within the Pool
• Delivers some fitness training or coaching in sports activities - often a good way of maintaining contact with customers
• Provides gym assessments and fitness programs for members and customers as required.
• Ensures that operating equipment is kept in good working order.
• Assists in developing strong communication channels among team members.
• Ensures integrity and confidentiality of information at all times.
• Supports and encourages empowerment among team members.
• Provides directions which is aligned with departmental and resort objectives.
• Conducts daily follow up to ensure standards of quality and service are in place.
• Takes appropriate actions to corrects any deficiency.
• Encourages employees to provide innovative ideas. Supports and follows through with implementation of new ideas.

Dynamic International Working Environment

• Be part of a global hospitality network that values diversity and fosters professional growth.
• Môi trường làm việc quốc tế năng động

Competitive Salary Package

• Attractive compensation to match your expertise and contributions.
• Mức lương cạnh tranh, hấp dẫn

13th Month Salary

• Enjoy an additional month’s salary as a year-end bonus.
• Lương tháng 13

Celebratory Birthday Benefit

• Receive special recognition and rewards on your birthday.
• Quà tặng/ưu đãi sinh nhật

Exciting Annual Outing Trips

• Strengthen team spirit and create memorable experiences during our company outings.
• Du lịch công ty hằng năm

Exclusive Hotel Discounts

• Access special room rates and benefits across Melia Hotels International properties.
• Ưu đãi nội bộ tại hệ thống khách sạn

Convenient Employee Transportation

• Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
• Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải)

Work-Life Balance

• Enjoy 2 days off per week to recharge and spend quality time.
• Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần)

• College Degree or above
• English - Good level, written & spoken
• Knowledge of third language is an advantage
• Proficiency in Microsoft Office software: Word and Excel, PowerPoint
• At least 2 years working at international hotels in the same position.