Cluster Sales Executive

​Maintain complete knowledge of the following (to include but not limited to)

• ​All hotel features / services, hours of operation
• ​Hotel function space, entertainment options, menus and floral decoration options
• ​Hotel safety guidelines and evacuation plan
• ​Scheduled daily group activities
• ​Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
• ​Coordinate all group arrangements.
• ​Work with group contacts to facilitate program planning and requirements.
• ​Communicate group needs and specifications to all relevant departments.
• ​Follow up with Post-Conference reports and review group billings.
• Input all group bookings and update booking activities in the system on a weekly basis.
• ​Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process.
• ​Maintain gifts inventory and coordinate the sending of gifts to clients.
• ​Arrange site inspections for potential clients.
• ​Promote positive relations with clients and attend to all requests expediently and courteously.
• ​Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
• ​Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue.

• Join the pre-opening team of two brand-new hotels
• Pre-opening experience
• Career development & training
• Pre-opening allowance
• Island allowance
• Staff accommodation
• Preopening meal allowance
• Health insurance
• Accor career opportunities
• Working 5 days per week, 2 days off per week
• Other benefit

• Relevant educational background, vocational training, academic degree, or professional
• qualification applicable to the position and commensurate with the position level
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate
• with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
• workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.
• Relevant professional certifications and English proficiency are advantages, depending on the
• position.