[NOVOTEL CAM RANH RESORT] Senior Sales Manager - Quản Lý Kinh Doanh Cấp Cao

MAIN RESPONSIBILITIES

• Develop a sales strategy and action plan needed
• Create selling strategies to capture the maximum room revenue & catering revenue for hotels in monthly target
• Develop business leads for the Hotel on a weekly basis
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Plan active site inspections/entertainment meetings weekly basis to qualified potential accounts or new accounts
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows etc.
• Carry out research to identify ways to increase customer base/ database from her segment in-charge by daily tele-sales call & sales call
• Perform monthly review account profile on room nights production and average rate
• Full acknowledge market intelligent, understand well the market trend, competitors' rate strategy, account penetration and marketing activities to maintain a competitive edge
• Fully responsible of accounts management
• Attend hotel clients and local community business events to network and maintain high visibility
• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Daily Sales meeting to discuss and decide on suitable strategy for increased hotel sales.
• Communicate with clients to respond to their inquiries and convince them to close a sales deal.
• Maintain good working relationships with customers to encourage regular patronage and future business deals

• 100% salary during probation & pre-opening service charge: Hưởng 100% lương trong thời gian thử việc & Phí phục vụ trong giai đoạn tiền khai trương.
• Daily Shuttle Bus: Hỗ trợ xe đưa đón hàng ngày từ thành phố đến nơi làm việc.
• One duty meal per shift: Cung cấp 01 bữa ăn trong mỗi ca làm việc.
• Professional training programs from Accor Academies: Các chương trình đào tạo chuyên sâu từ Học viện Tập đoàn Accor.
• International & professional working environment: Môi trường làm việc quốc tế và chuyên nghiệp.
• Accor Bienvenue - Worldwide room rate benefits: Chế độ ưu đãi giá phòng và dịch vụ tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Employee Engagement Activities: Các hoạt động gắn kết nhân viên: Sinh nhật, Tiệc cuối năm, các Câu lạc bộ thể thao (Bóng đá, Bóng chuyền...)...
• 13th-month salary & Performance bonus: Thưởng lương tháng 13 & Thưởng theo hiệu quả kết quả kinh doanh.

Profile

• Knowledge and Experience
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or equivalent
• Minimum 5 – 8 years of relevant experience in hotel sales, with at least 2 - 3 years in a similar capacity within 4 or 5-star hotel environments
• Excellent reading, writing, and oral proficiency in the English language
• Ability to speak other languages and a basic understanding of local languages will be an advantage
• Good working knowledge of Hotel Property Management Systems (e.g., Opera, Smile), CRM systems, MS Excel, Word, & PowerPoint
• Deep understanding of market trends, revenue management principles, distribution channels, and competitor landscape
• High degree of professionalism with sound contract negotiation, strategic account management, and business acumen capabilities
• Competencies
• Strong leadership, interpersonal, and training skills to mentor and drive a high-performing sales team
• Outstanding communication, presentation, and relationship-building skills to engage key corporate clients and partners
• Results and revenue-oriented with a proactive approach to capturing new business opportunities and hitting targets
• Ability to multi-task, work well under tight deadlines and in stressful & high-pressure situations
• A team player & builder who can collaborate seamlessly with Revenue, Catering Sales, and Front Office departments
• A motivator & self-starter with strong resilience, negotiation power, and closing skills
• Well-presented and professionally groomed at all times