[Vinpearl Phú Quốc] Hotel Ambassador

A. Major roles in operations

• Preparations for serving VIP Guests.
• Prepare, store and clean tools and equipment according to the job requirements;
• Set up banquets, equipment, tools and instruments, as well as to tend to other meeting-related requests from the VIP Guests, in accordance with the processes and service standards;
• Serve VIP guests during meetings, banquets... by the standards of service excellence;
• Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
• Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
• Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
• Receive requests from the Guests and report back to Restaurant Managers.
• Take care of VIP Guests.
• Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
• Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
• Upsale products of hotel.
• Shared tasks of the department.
• Ensure compliance with VinGroup's general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
• Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
• Host or participate in meetings on daily operations.
• Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
• Other tasks
• Perform other duties as directed by the upper management.
• Always strictly follow the general regulations of the system.

B. System administration and internal operations

• Planning
• Implement approved action plans and conduct reports as required.
• Human Resources
• Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
• Regulations & Charters
• Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
• Risk Management
• Be aware in detecting and promptly report risks at work and propose solutions to the upper management.

• Mức lương cao, tương xứng với năng lực và chuyên môn
• Hỗ trợ chi phí nhận việc, chi phí về thăm nhà hàng năm lên tới 6.000.000 đồng
• Hỗ trợ chi phí sinh hoạt tại vùng Phú Quốc 3.000.000 đồng/tháng (công ty có Ký túc xá để ở, có canteen để ăn)
• Thưởng tháng 13 và thưởng các dịp lễ khác theo quy định. Cuối năm được xét khen thưởng thêm lương tháng 14, 15 tùy đóng góp trong năm
• Thưởng thêm các dịp lễ khác như 02/09, 08/03,01/06,...3.500.000 đồng/năm
• Đóng đầy đủ các loại bảo hiểm theo luật lao động như BHYT, BHXH, BHTN, ngoài ra công ty sẽ đóng thêm bảo hiểm sức khỏe PVI cho người lao động
• Vui chơi VinWonders, Vinpearl Safari miễn phí toàn quốc
• Hưởng tất cả các chế độ ưu đãi khác của tập đoàn Vingroup08:44/-strong/-heart:>:o:-((:-hXem trước khi gửiThả Files vào đây để xem lại trước khi gửi

• Education: High school diploma or higher
• Experience: Hospitality experiences; F&B or FO Knowledge is a plus
• Skills: Effective communication skills; Professional and friendly hospitality skills; Upselling skills
• Appearance: Friendly, Height: 1m60 or higher for female/1m70 higher for male
• Studying/Working experience in international environment is a plus